Each line has only one connection, you can use only one device at a time, multiple IPs is ok. If you want to use your Tv when you are at home and your phone when you are outside it is ok. Do not use 2 devices at the same time, your account may get blocked if you do it.
There is no multiple room subscription if you want to use 2 devices at the same time you should buy a second line. Also using 2 devices at the same time will buffer your stream if you only paid for 1 device.
TO RECEIVE THE BEST PERFORMANCE FROM OUR APPLICATION WE SUGGEST YOU FORCE STOP & CLEAR CACHE ON YOUR DEVICE AT LEAST ONCE A DAY. THIS ALLOWS YOUR APPLICATION TO RESET & OFFER THE BEST PERFORMANCE. IN ORDER TO DO THIS ON AMAZON FIRE DEVICES YOU NEED TO GO AMAZON SETTINGS, APPLICATIONS, MANAGE INSTALLED APPLICATIONS, ULTIMATE TV SERVICE, SCROLL DOWN & SELECT CLEAR CACHE, THEN SCROLL UP TO FORCE STOP, CLICK IT TWICE & THEN LAUNCH APPLICATION. THEN OPEN SETTINGS IN APP, SELECT PLAYER, THEN SET ALL TO EXO & SELECT OKAY. IF EXO IS FREEZING YOU CAN CHANGE LIVE TV PLAYER TO VLC FROM EXO TO FIX THIS ISSUE.
HOW LONG DOES IT TAKE TO GET MY LOGIN INFORMATION?
WE ARE ON EASTERN STANDARD TIME, ALL ORDERS PLACES BETWEEN 8AM-6PM WILL BE SENT OUT IN 20 MINUTES OR LESS. ALL ORDERS PLACED AFTER 6PM WILL BE SENT BETWEEN 8AM-9AM THE FOLLOWING BUSINESS DAY.
THIS DOES NOT APPLY TO CURRENT CUSTOMERS, WHO ARE REPURCHASING SERVICE. RECURRING PAYMENTS WILL BE PROCESSED WITHIN 20 MINUTES OR LESS.
YOU WILL HAVE TO COME BACK TO THE WEBSITE TO PURCHASE ANOTHER MONTH OF SERVICE OR NEW PACKAGE, THEN WE WILL MODIFY YOUR CURRENT ACCOUNT TO REFLECT WHAT YOU PURCHASED.
THIS MEANS YOUR APP HAS NOT BEEN UPDATED TO REFLECT THE MOST CURRENT GUIDE, PLEASE CLICK SETTINGS UPDATE CONTENT, UPDATE ALL (VOL 2 APP)…CLICK EPG, REFRESH EPG (SMARTERS APP)
Can I use 2 devices at the same time?
Each line has only one connection, you can use only one device at a time, multiple IPs is ok. If you want to use your Tv when you are at home and your phone when you are outside it is ok. Do not use 2 devices at the same time, your account may get blocked if you do it.
There is no multiple room subscription if you want to use 2 devices at the same time you should buy a second line. Also using 2 devices at the same time will buffer your stream if you only paid for 1 device.
HOW DO I STOP MY DEVICE FROM BUFFERING?
TO RECEIVE THE BEST PERFORMANCE FROM OUR APPLICATION WE SUGGEST YOU FORCE STOP & CLEAR CACHE ON YOUR DEVICE AT LEAST ONCE A DAY. THIS ALLOWS YOUR APPLICATION TO RESET & OFFER THE BEST PERFORMANCE. IN ORDER TO DO THIS ON AMAZON FIRE DEVICES YOU NEED TO GO AMAZON SETTINGS, APPLICATIONS, MANAGE INSTALLED APPLICATIONS, ULTIMATE TV SERVICE, SCROLL DOWN & SELECT CLEAR CACHE, THEN SCROLL UP TO FORCE STOP, CLICK IT TWICE & THEN LAUNCH APPLICATION. THEN OPEN SETTINGS IN APP, SELECT PLAYER, THEN SET ALL TO EXO & SELECT OKAY. IF EXO IS FREEZING YOU CAN CHANGE LIVE TV PLAYER TO VLC FROM EXO TO FIX THIS ISSUE.
Do you have catch up?
We don’t support Catch-up function.
HOW LONG DOES IT TAKE TO GET MY LOGIN INFORMATION?
WE ARE ON EASTERN STANDARD TIME, ALL ORDERS PLACES BETWEEN 8AM-6PM WILL BE SENT OUT IN 20 MINUTES OR LESS. ALL ORDERS PLACED AFTER 6PM WILL BE SENT BETWEEN 8AM-9AM THE FOLLOWING BUSINESS DAY.
THIS DOES NOT APPLY TO CURRENT CUSTOMERS, WHO ARE REPURCHASING SERVICE. RECURRING PAYMENTS WILL BE PROCESSED WITHIN 20 MINUTES OR LESS.
DO I REALLY GET ALL THE CHANNELS, EVEN LOCAL CHANNELS?
YES YOU RECEIVE EVERY CHANNEL THAT IS ADVERTISED, WE HAVE LOCAL CHANNELS FROM ABC, FOX, CBS & MORE
DO YOU HAVE DVR? YES,
YOU USE THE RECORD FEATURE ON THE APP TO RECORD ANYTHING YOU WILL MISS ON ANY CHANNEL.
HOW DO I PAY MY BILL MONTHLY?
YOU WILL HAVE TO COME BACK TO THE WEBSITE TO PURCHASE ANOTHER MONTH OF SERVICE OR NEW PACKAGE, THEN WE WILL MODIFY YOUR CURRENT ACCOUNT TO REFLECT WHAT YOU PURCHASED.
DO I NEED INTERNET?
YES YOU NEED INTERNET WITH A MINIMUM SPEED OF 40MBPS, OR HOT SPOT
MY GUIDE IS NOT WORKING?
THIS MEANS YOUR APP HAS NOT BEEN UPDATED TO REFLECT THE MOST CURRENT GUIDE, PLEASE CLICK SETTINGS UPDATE CONTENT, UPDATE ALL (VOL 2 APP)…CLICK EPG, REFRESH EPG (SMARTERS APP)